{"id":502,"date":"2005-03-25T21:03:24","date_gmt":"2005-03-25T21:03:24","guid":{"rendered":"http:\/\/www.permuted.org.uk\/photography\/archives\/502"},"modified":"2005-03-25T21:03:24","modified_gmt":"2005-03-25T21:03:24","slug":"10-steps-to-fixing-a-friends-pc-an-easter-story","status":"publish","type":"post","link":"https:\/\/www.permuted.org.uk\/photography\/10-steps-to-fixing-a-friends-pc-an-easter-story\/","title":{"rendered":"10 Steps to fixing a friend&#8217;s PC &#8211; an Easter Story"},"content":{"rendered":"<\/p>\n<p><!--more-->Every now and again I get a call from a friend wanting help with their PC. Usually the machine&#39;s doing something odd, not booting, or is generally &#39;broken&#39; in some way. I&#39;m no expert and would never claim to be, but I&#39;ve been playing around with PCs since the late 80s and so have picked up a fair amount of useful information and am confident enough to dig around if necessary. I also keep in mind that it&#39;s pretty hard actually to break a PC. :rolleyes:<\/p>\n<p>Anyway, yesterday I got a call. Boot failure. The machine (running Windows ME) was cycling through boot-up until just before the desktop loads. Then&#8230;. zilch&#8230; nothing&#8230; black screen. Grabbed my toolkit (a CD with a few goodies on it) and went round to take a look. Sure enough, it wouldn&#39;t boot. And, yes, I&#39;d like a cup of tea, &quot;milk no sugar&quot; (I really like that bit&#8230; gives me a few minutes to work alone). So left alone, I rebooted (successfully) in Safe Mode, did a System Restore to a couple of months back and hit restart. By the time the tea was ready, the machine was back up. I just love that moment, that feeling of success.<\/p>\n<p>So that&#39;s taken 10 minutes (max). The next stage took rather longer (it always does). First off I had a quick look round the system. Norton AV wildly out of date, but a decent firewall installed. (I was thankful for that, though it came back to haunt me later on). Nothing too obvious or nasty running in processes. OK, down to spring cleaning&#8230;<\/p>\n<p>Step 1: Copy over <a href=\"ftp:\/\/ftp.f-secure.com\/anti-virus\/free\/\" target=\"_blank\">F-PROT for DOS<\/a> anti-virus from my toolkit. This is a great utility, as it&#39;ll run on nothing. I&#39;d updated the definitions before I set out (download and drag the relevant files into the zip), so I was bang up to speed. Run it. It found a few things, but to be honest not too much. I&#39;ve seen machines with hundreds of virii all over them. This one was pretty clean. Took about half an hour to do its stuff. :wait:<\/p>\n<p>Step 2: Copy over <a href=\"http:\/\/www.lavasoftusa.com\/software\/adaware\/\" target=\"_blank\">Ad-Aware<\/a>. Install, and check for updates. (I love the fact that everyone&#39;s on broadband these days.) Run it. Several rogue diallers showed up, plus various bits of spyware. Again, far from the worst I&#39;ve seen, but certainly not ideal. <\/p>\n<p>Step 3: Reboot and see if everything is still working. (It is.)<\/p>\n<p>Step 4: Windows update. It was switched off&#8230; Ran it manually and picked up about 24 critical updates. That took a while even with broadband. Reboot. Still fine.<\/p>\n<p>Step 5: Try the Norton AV live update. Won&#39;t connect&#8230; arrgh. <\/p>\n<p>Step 6: Uninstall Norton AV.<\/p>\n<p>Step 7: Install <a href=\"http:\/\/www.grisoft.com\/doc\/40\/lng\/us\/tpl\/tpl01\" target=\"_blank\">AVG Free Edition<\/a> from my toolkit. Try and update the definitions. No luck. Double arrgh&#8230;. (arrgh!)<\/p>\n<p>Step 8: Have a cigarette. (Cough) :yuck:<\/p>\n<p>Step 9: \ud83d\udca1 Wasn&#39;t there a firewall on here somewhere? Dig around in Sygate and discover it&#39;s pretty tightly locked down. In my mind, too tightly locked down. Take a deep breath, because at this stage I don&#39;t really know what I&#39;m doing (have never seen Sygate before) and disable some functions that look odd, set some others to &#39;ask&#39; and enable some core Windows services. This was deeply unscientific, but I was reasonably cautious so I don&#39;t expect major problems. Main thing is that it did the trick and AVG updated. I didn&#39;t have time to check whether the automatic update will work in the future, but it always has in the past when I&#39;ve installed it and March 2005 defs are going to be somewhat better than a list dating back to 2001 <\/p>\n<p>Step 10: Add a new Restore Point clearly labeled as &#39;After Clean up and update THIS ONE WORKS.&#39;<\/p>\n<p>Done!<\/p>\n<p>At least I hope so. Inevitably having played about with the system to a moderate extent there might be quirks or changes in how the machine behaves. So with suitable words of warning, and an invitation to call me if anything goes pear-shaped, I beat a retreat. I realize there&#39;s more I could&#39;ve done (like install Opera, run Spybot, turn off unnecessary services etc&#8230;), but I&#39;ll keep those for next time.<\/p>\n<p>I quite enjoyed myself \ud83d\ude42<br \/><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-502","post","type-post","status-publish","format-standard","hentry","category-uncategorized","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/posts\/502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/comments?post=502"}],"version-history":[{"count":0,"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/posts\/502\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/media?parent=502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/categories?post=502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.permuted.org.uk\/photography\/wp-json\/wp\/v2\/tags?post=502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}